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Sr. Manager, IT Operations
Chicago, IllinoisPrimary Purpose of This Job:
Lead a team of technical professionals and outsource vendors to design, build, and support all internal IT infrastructure. Key areas of responsibility include managing cloud data center operations, LAN/WAN, Voice/Data circuits, on-premise IT equipment, SAP BASIS, and security functions.
Plays an integral role in building a holistic view and roadmap of the company’s technology strategy, processes, and information technology roadmap. Partners with both business and technology groups to ensure that the proposed technical solutions not only align with the company’s overall objectives, but also ensures that both groups enable and drive each other to meet the needs of the company’s mission and vision.
Essential Duties and Responsibilities:
Lead a team of technical professionals and outsource vendors to design, build, and support all internal IT infrastructure. Key areas of responsibility include managing cloud data center operations, LAN/WAN, Voice/Data circuits, on-premise IT equipment, SAP BASIS, and security functions.
Plays an integral role in building a holistic view and roadmap of the company’s technology strategy, processes, and information technology roadmap. Partners with both business and technology groups to ensure that the proposed technical solutions not only align with the company’s overall objectives, but also ensures that both groups enable and drive each other to meet the needs of the company’s mission and vision.
Essential Duties and Responsibilities:
- Develop overall infrastructure vision and systems architecture (e.g., private / public / hybrid cloud, vendors / partners)
- Align IT strategy and planning with the company’s business goals and objectives.
- Ensure consistency and use of best practices in design and build of infrastructure
- Management of outsourced data center function which includes directing the provisioning and decommissioning of servers, storage, and other technology hosted by the third party
- Management of on premise servers, phone systems, networking equipment and any other technology infrastructure located in our facilities
- Management of LAN/WAN & Telecommunications
- Develop and maintain policies, standards, and guidelines to ensure that a consistent framework is applied across the company
- Provide input on operating and capital budgets
- Purchasing of assets, tracking of expenditures, and ensure all licensing is sufficiently in place
- Managing contracts for support and services relative to areas of responsibility
- Manage SAP infrastructure: SAP Landscape, BASIS function, etc
- Design, rollout & scheduled testing of a DR solution
- Lead IT Security function and manage IT Security Analyst(s) and Vendors
- Maintain IT Controls related to SOX compliance and coordinate with internal and external audit teams
- Partner with the IT Service Delivery Manager on End Point Management solutions
- Identifies opportunities to leverage technology to increase employee productivity and/or reduce costs
- Partner with business and technology subject-matter experts to elicit and translate business requirements into technological solutions
- 5+ years of demonstrated experience in leading an Infrastructure team
- 10+ years of experience in designing, building, and operating infrastructure to support mission critical systems
- Experience with designing, building, and operating solutions using public cloud technologies (AWS experience desirable )
- Experience with Server and Application virtualization
- Experience with Cisco networking technology and Cisco Telephony
- Experience with Microsoft technologies: Active Directory, Microsoft Exchange, Microsoft Teams and Microsoft Office 365
- Experience with SAP BASIS
- Demosntrated vendor managment experience.
- Ability to establish, implement, and enforce appropriate IT standards to meet business requirements
- Comprehensive knowledge of hardware, software, application, and systems engineering
- Demonstrated project management and organization skills
- Demonstrated verbal and written communication skills to establish vision, plans, and status with the ability to interact with executives, team members, and the user community as needed.
- Ability to “think big” and challenge conventional wisdom regarding technology refresh and hype
- Bachelor’s degree or equivalent experience.